David Williams
11 months ago
I recently had an exceptional experience at The Den Orlando that I feel compelled to share. After a distressing encounter with a poorly executed hair system from another establishment, I reached out to The Den for assistance. Raquel, one of their team members, was incredibly kind and accommodating. Understanding the urgency of my situation—especially with the holidays approaching—she went out of her way to schedule me for a same-day emergency appointment. Raquel did her utmost to rectify the damage, significantly improving the appearance of my hair system, and to my astonishment, she didn’t charge me for her services. Recognizing that the previous damage couldn’t be entirely reversed, I inquired about obtaining a new system promptly. Brad, another professional at The Den, immediately took charge. He expedited the ordering process, securing a new custom hair system for me in about a week—a process that typically takes a month. Throughout this period, Brad kept me informed with regular updates every few days, reassuring me that he was doing everything possible to expedite the process. The Den Orlando’s commitment to their clients is truly remarkable. They understand the stress associated with hair loss and first-time hair system experiences, and they go above and beyond to provide support and solutions. In my opinion, The Den Orlando is the premier destination in Florida for hair systems. Their professionalism, empathy, and exceptional service have earned my highest recommendation.
Gabe Dunn
9 months ago
I’ve had a wonderful experience at The Den in Orlando each time I’ve gone. I’ve been a client for the past year, and I can’t imagine a better place to get a hair system done. Brad and Raquel are amazing—they’ve accommodated me countless times when I’ve had a last-minute blowout and needed help. They also took the time to teach me how to take care of everything at home (though they definitely make it look easier than it is!) and even helped me with supplies to take home. They’re true experts at what they do and go above and beyond to make you feel comfortable.
Jacob Faulkner
8 months ago
I can confidently say that this is the best hair system salon I’ve ever been to. I fly from Virginia to Orlando specifically to have my hair system installed here, and every trip is absolutely worth it. The team is exceptionally skilled, attentive, and goes above and beyond to ensure you’re not just satisfied, but genuinely amazed by the results. From the moment you walk through the door, you’re treated with care and professionalism. They take the time to understand your needs, pay meticulous attention to detail, and make sure every aspect of the installation is flawless. The quality of their work consistently exceeds my expectations, and I always leave feeling confident and impressed. If you’re looking for a salon to step up your hair system game or just have questions or your debating on getting one this place truly cares about delivering excellence, this is the place! I wouldn’t trust anyone else with my hair system…
Rick McKee
11 months ago
I, first, cannot understate how much I adore the folks who work here. Brad, Raquel, Mary — thank you for your incredible work and kindness through the years! These folks are committed to impeccable work each time, and lead with kindness and a personal connection with their customers; genuinely asking for honest feedback and absolute satisfaction each time. There’s no ego here. I can’t imagine a better place to go for a hair system service/salon experience. There’s not been a moment in my adult life that brought me more *confidence* than when I started my service. To anyone who may be thinking about doing this or might be on the fence, I hope you reach out to them for a consultation. There has never been any pressure from the team — you are in charge. As someone who started losing my hair suddenly and quickly, I struggled for years with the choice of doing a hair transplant, knowing no matter what I paid, it couldn’t fully bring back what I loved about my hair. When I discovered the hair system option and found The Den, saw their work (you can check out their site to see examples), I was floored to finally sit in the chair and let them do what they do. As for the “sensation”/general feeling of having a system — it’s not even noticeable to me as a go about my days. I forget it’s there when I walk out their door (I was worried about how it might feel day to day) and the few instructions to keep it in good shape until your next appointment are simple and easy to follow. And — for those who may be older (folks up to their 70s+) and worried about a style, one of the things I also love about their work is their ability to work with you to find your preferred “age appropriate” look. A huge thank you and all my best to the team! (If you are considering doing this, you’re welcome to reach out to me as a reference.)
symphony loop
a year ago
I recently visited The Den and had an incredible experience. The atmosphere is both professional and welcoming, making you feel right at home the moment you step in. Brad's expertise and attention to detail are unmatched. He not only provides exceptional service but also educates you about the best hair care practices. The team's dedication to their craft is evident, and their passion for what they do shines through in their work. If you're looking for top-notch service and a team that genuinely cares about your hair needs, The Den is the place to go. Highly recommended!